Support

We’re here to help.

Reach a real human, browse answers, or send us a note. Most messages get a reply within a couple of hours.

All systems operational

Replies in ~2 hrs

Email support

For detailed questions, billing, or anything you’d rather write out. We read every message.

subscriptions@slothwarelabs.com

Self-serve

Docs & FAQ

Setup guides, booking-system integration steps, and answers to the questions clinics ask most.

Browse the FAQ

Send us a message

Tell us what’s going on and we’ll get back to you by email.

Installing the widget yourself

Most clinics let us add the assistant for them — but if you’d rather do it, here’s everything you need.

Installation steps

Go to your bot’s Embed Code tab in the dashboard.
Copy the embed-code snippet provided.
Open your website’s HTML (or your site builder’s custom-code area).
Paste the code just before the closing </body> tag.
Save and publish your changes.

Embed-code format

<script
  src="https://www.quackchat.app/widget/quackchat-widget.js"
  data-bot-id="YOUR_BOT_ID"
  data-position="bottom-right"
  data-primary-color="#2563eb"
></script>

Configuration attributes

Attribute	Required	Description
data-bot-id	Yes	Your unique bot identifier (auto-filled from the dashboard).
data-position	No	Widget position: bottom-right (default), bottom-left, top-right, top-left.
data-primary-color	No	Primary brand colour in hex (e.g. #2563eb).
data-theme	No	Visual theme: default, dark, or minimal.
data-auto-open	No	Auto-open the chat on page load (true/false).

Security best practices

Domain allowlisting: in your bot’s Widget Settings, specify which domains can embed the assistant.
Rate limiting: configure rate limits in Widget Settings to prevent abuse.

Troubleshooting

Widget not appearing? Make sure the widget is enabled in your bot’s Settings tab.
Cross-origin errors? Check that your domain is in the allowed- domains list.
Script blocked? Ensure your Content Security Policy allows scripts from www.quackchat.app.