Privacy Policy

Overview and Scope

This Privacy Policy explains how Slothware Pty Ltd trading as QuackChat ("QuackChat", "we", "us", or "our") collects, uses, protects, and shares your personal information, and how you can exercise your privacy rights.

This Privacy Policy applies to personal information we process through our products, services, support services, and websites (together, the "Services").

"Personal Information" or "Personal Data" means information or an opinion, whether true or not, and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.

Guiding Principles

We collect, use, and disclose personal information only where reasonably necessary to provide our Services, tailor and improve our Services, operate our business, and meet our legal obligations.

We do not sell personal information to third parties for monetary consideration.

This Privacy Policy is intended to reflect the requirements of the Privacy Act 1988 (Cth). If you are located in the European Union (EU) or the United Kingdom (UK), you may also have rights under the General Data Protection Regulation (GDPR) and other applicable laws.

An Important Note on Customer Data

This Privacy Policy does not apply to personal information that we process on behalf of our customers under their instructions through their use of the Services ("Customer Data"). Our customers' own privacy policies govern their collection and use of Customer Data. Our processing of Customer Data is governed by our contracts with those customers, not by this Privacy Policy.

The personal information we collect depends on how you interact with us, how you use our Services, and what is required by applicable law.

A. Information You Provide to Us Directly

We may collect personal information you provide to us directly, including:

• Account information: such as your name, email address, phone number, address, professional details, and any other information you provide when creating or managing an account.
• Purchase information: including information related to your purchases and billing. Payments made through our Services are processed by third-party payment providers. We do not directly collect or store payment card information entered through those providers, but we may receive related information such as billing details or payment status.
• Communications with us: including when you request information about our Services, subscribe to updates, request support, or otherwise contact us.
• Survey responses: if you choose to participate in a survey.
• Information submitted through interactive features: such as comments, forums, blogs, and social media pages.
• Event-related information: when you interact with us at conferences, trade shows, webinars, and other events.
• Business development and partnership information: when we engage with individuals or third parties about business opportunities or strategic relationships.
• Job application information: such as your application, resume, cover letter, qualifications, and any other information you provide when applying for a role with us.

B. Information Collected Automatically

When you use our Services, we may automatically collect certain information, including:

• Cookies and similar technologies: We, and third parties that provide content, advertising, analytics, or other functionality, may use cookies, pixel tags, and similar technologies to collect information through your use of the Services.
• Analytics information: We may use analytics tools and similar technologies to better understand how our Services are used and to improve performance, functionality, and user experience.
• Device and network information: such as your IP address, browser type, device type, operating system, mobile carrier, MAC address, internet service provider, approximate location derived from IP address, and other technical identifiers.
• Usage information: such as the pages you visit, pages viewed before, during, and after using our Services, searches you perform, links you click, features you interact with, and the frequency and duration of your activities.

C. Information Collected from External Sources

We may also collect personal information from other sources, including:

• Third-party services and organizations: For example, if you access our Services through a third-party application or integration, we may receive information you have made available through that service and its privacy settings.
• Referrals and sharing features: If our Services allow you to refer others or share content with a friend or colleague, we may collect the personal information needed to send or support that communication.

We collect, use, and disclose personal information only where reasonably necessary to provide our Services, tailor and improve our Services, operate our business, and meet our legal obligations.

We may use personal information for the following purposes:

• Service access, delivery, and operations: to enable access to the Services, authenticate users, process inputs and outputs, deliver features, provide customer support, and manage meetings or events.
• Security and monitoring: to monitor usage, detect fraud, misuse, or abuse, maintain system availability, and help protect our Services.
• Financial management: to manage invoicing, billing, subscription administration, payment tracking, record keeping, and related administrative functions.
• Business operations and analytics: to conduct internal research and analytics, improve our business operations, and support the development of our Services and related offerings.
• Service enhancement: to improve the quality, performance, and user experience of our Services.
• Marketing and promotions: to send updates about products, services, events, promotions, competitions, and related opportunities, where permitted by law.
• Recruitment: to consider and manage job applications.
• Legal compliance and protection: to comply with legal obligations, enforce contracts, protect rights and safety, and respond to lawful requests or legal processes.

We may disclose personal information where reasonably necessary to provide our Services, tailor and improve our Services, operate our business, and meet our legal obligations.

Who We May Share Information With

We may disclose your information to:

• Service providers and contractors: including employees, contractors, and trusted third-party providers who help us deliver the Services or support our business, such as providers of hosting, payment processing, analytics, communications, and professional advisory services.
• Business collaborators: such as selected affiliates, resellers, distributors, event sponsors, and other partners who help us provide Services or related experiences, where appropriate.
• Legal and regulatory authorities: including courts, regulators, law enforcement, and other authorities where disclosure is required or authorised by law, or where reasonably necessary to protect our rights or interests.
• Corporate transaction parties: such as professional advisers, investors, potential acquirers, or successor entities in connection with an actual or proposed merger, acquisition, restructuring, financing, or sale of assets.

We do not sell personal information to third parties for monetary consideration.

International Transfers

Your personal information may be stored or processed outside Australia, including in countries such as the United Kingdom and the United States, by us or by our service providers and partners. Where this happens, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy and data protection laws.

Third-Party Responsibilities

Where our Services link to or integrate with third-party services, those third parties may handle personal information under their own privacy policies and practices. We are not responsible for the privacy practices of third-party services, and we encourage you to review their privacy policies.

We use reasonable administrative, technical, and organizational measures designed to help protect personal information from unauthorized access, loss, misuse, alteration, and disclosure.

Personal information may be stored and processed using our own systems and third-party service providers, including providers located in different jurisdictions.

Access to personal information is generally limited to personnel, contractors, and service providers who need it for legitimate business purposes.

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including to provide the Services, meet legal, regulatory, tax, accounting, or reporting requirements, resolve disputes, and enforce agreements.

When deciding how long to retain personal information, we may consider:

• the amount, nature, and sensitivity of the information;
• the risk of harm from unauthorized use or disclosure;
• the purposes for which we process the information and whether those purposes can be achieved through other means; and
• applicable legal, regulatory, tax, accounting, or other requirements.

We may retain information for longer where necessary in connection with complaints, disputes, investigations, or anticipated litigation.

Your privacy choices and rights depend on where you are located and the laws that apply to you.

Your Privacy Options

You may have the following choices regarding your personal information:

• Email communications: You can unsubscribe from promotional emails by using the unsubscribe link in the message. You will still receive service-related and other non-promotional communications that are necessary for account management, transactions, legal notices, or updates to our terms and policies.
• Text messages: If you receive marketing text messages from us, you can opt out by following the instructions in the message.
• Device notifications: You may be able to control push notifications through your device settings or within the relevant application.
• Phone calls: If you receive marketing phone calls from us and do not wish to continue receiving them, you may opt out by following any instructions provided during the call or by contacting us.
• Do Not Track: Some web browsers offer a "Do Not Track" setting. At this time, we do not respond to Do Not Track signals or similar browser-based mechanisms.
• Cookie controls: You may be able to manage cookies through your browser settings or any cookie preference tools we make available. Blocking strictly necessary cookies may affect access to parts of the Services.

Your Privacy Rights

In accordance with applicable law, you may have the right to:

• Request access to the personal information we hold about you. There may be legal grounds for refusing access in some circumstances. If we cannot provide access, we will explain our reasons and any available complaint mechanisms where required by law.
• Request correction of personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading.
• Request restriction of certain processing of your personal information.
• Request deletion of your personal information in certain circumstances.
• Request to opt out of certain processing activities, including, where applicable, processing for targeted advertising or profiling, as those terms are defined by applicable privacy laws.

If you would like to exercise any privacy rights available to you, please contact us using the details in the "Contact Us" section below. We will handle requests in accordance with applicable law.

Business Use

Our Services are designed for business use and are not intended for personal, family, or household use. We generally treat personal information covered by this Privacy Policy as relating to individuals acting in a business or professional capacity.

External Links

Our Services may contain links to third-party websites, applications, or services that we do not own or control. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing them with personal information.

De-identified and Aggregated Information

We may create de-identified, anonymized, or aggregated information from personal information so that it no longer identifies an individual. We may use that information for lawful business purposes, including analytics, research, and service improvement.

Publicly Shared Information

Our Services may include features that allow you to post or share information publicly, such as comments, forums, and community features. Information you choose to make public may be visible to others and may not be subject to the same privacy protections described in this Privacy Policy, except as required by law.

We may update this Privacy Policy from time to time by publishing a revised version on our website. The updated version will take effect from the date it is posted, unless stated otherwise.

Where required by law, or where changes are material, we may provide additional notice through appropriate channels. Your continued use of the Services after any update takes effect means you accept the revised Privacy Policy.

If you have any questions or requests about this Privacy Policy or our handling of personal information, please contact us at hello@slothwarelabs.com and we will respond promptly.