Questions, answered.

Online stores and any business with a website. For WooCommerce and Shopify stores it answers live product, price and stock questions and recommends products; for service businesses like clinics it answers questions and books appointments. The core (24/7 answers, lead capture and self-learning) works for everyone.

Most sites are fully learned and ready in under 5 minutes. Larger stores and sites with lots of pages may take 10-15 minutes, and you can watch the progress from your dashboard.

None. If you can paste a single snippet into your site you're ready to go, and we're happy to do it for you. QuackChat works with WooCommerce, WordPress, Wix, Squarespace, Shopify and almost any website builder.

Yes, on Pro and Managed. Connect your WooCommerce or Shopify store (read-only) and the bot answers live product, price, stock and category questions straight from your catalog, and it recommends the right products for what the shopper described, shown as tappable cards. On WooCommerce it also uses the linked products you set yourself; Shopify has no equivalent, so there it suggests from reading your catalog.

Yes. On Shopify the bot reads your live catalog for product, variant, price, stock and category questions, reads your metaobjects (the size charts, care instructions and spec tables you define yourself), and lets shoppers add to cart in one tap. Two differences worth knowing: order-status lookup is WooCommerce-only for now, because Shopify gates order and customer data behind an approval programme we have not completed; and merchant-set product pairings are a WooCommerce feature, so on Shopify the bot suggests related items from reading your catalog instead.

Yes, on Pro and Managed. A tap on a product card's Add to Cart button drops the item into the shopper's own cart, the same cart your product pages use. It's a shopper action, not an AI one: there's no in-chat checkout, and the bot still can't change your store. Variable products link out to the product page to choose options, and you can switch the cart button off per store.

On WooCommerce, yes. The bot verifies the customer with their order number and the billing email on the order, then shares the order status and items. It's read-only, it never changes or creates orders, and it can't look up an order without a matching email. On Shopify this isn't available yet: reading the email on an order sits behind Shopify's protected customer data programme, and we don't ship a capability we haven't been approved for.

A Pro or Managed plan, an https store URL, and a Read-only WooCommerce REST API key (WooCommerce → Settings → Advanced → REST API → Add key). Paste the consumer key and secret in Settings → Integrations → Online Store, then Test.

A Pro or Managed plan and your .myshopify.com address. There are no API keys to create: open Settings → Integrations → Online Store, pick Shopify, enter the address and approve the permissions, which installs our app and connects your catalog in one step. Then turn the QuackChat app embed on in your theme and paste your Bot ID to show the widget on your storefront.

Yes. On Pro and Managed plans it connects directly to Cliniko, Nookal and Gensolve for live booking: it reads real availability and can book, reschedule or cancel appointments in the chat, always confirming the details with the patient first. Halaxy is supported for live availability, so the agent can show open times and hand the patient off to book.

Yes, end to end, without a phone call. The patient picks a service, practitioner and time, confirms, and the appointment lands straight in your PMS. They only ever see slots that are genuinely free, so there's no double-booking.

Yes. It recognises returning patients and, for first-timers, runs a short new-patient intake to collect the details you need before it books them in.

Yes. Patients can reschedule or cancel themselves in the chat at any hour, which takes the phone tag off your reception team and helps reduce no-shows with far less effort.

Yes. It books across all your practitioners and sites, always against each provider's real availability, so patients only ever see times that actually work.

Anything that lives in your clinic content: opening hours, location and parking, fees and payment options, what conditions you treat, whether a referral is needed, telehealth, and ACC, health-fund or insurance questions. It understands and replies in over 50 languages, automatically.

Yes, 24/7. Most patients look for a clinic outside business hours, and that's exactly when QuackChat answers their questions and books them in, instead of sending them to voicemail or to a competitor.

That's the point. It handles the repetitive questions and routine bookings that tie up your front desk, so your team can focus on the patients in the clinic rather than the phone.

Yes. When someone is interested or asks something it can't fully answer, it collects their name, contact and reason for visit and sends the enquiry straight to your team, or books them in then and there.

Yes. When a conversation needs a real person, it escalates to your team with the full chat history, so the patient never has to repeat themselves.

No. QuackChat answers from your clinic's own information (services, fees, policies and availability) and guides patients to book or speak with a practitioner. It does not diagnose, recommend treatment, or offer clinical advice.

Yes. You set its tone and boundaries, upload your fee schedule and policies so it answers correctly, and review every conversation from your dashboard. You're always in control of what it can and can't discuss.

On Pro plans, the Learning system reviews real conversations and patient feedback to sharpen answers and flag gaps in your information, and you can review or roll back any change it suggests.

Unlike a generic chatbot that guesses, QuackChat retrieves the exact wording from your own clinic content and answers from it, with sources you can check. If it doesn't know, it says so and captures the enquiry. It won't invent fees, hours or availability.

It searches by meaning and by keyword at the same time, so a patient asking about a "sore knee after running" still finds your knee or running-injury information even when they don't use the exact words on your page.

It scores every possible match and pushes the single most relevant one to the top before replying, the same idea behind a top-tier search engine, so patients get a precise answer, not a wall of links.

No. It's a purpose-built assistant grounded in your clinic's data, kept completely separate from every other clinic, with live appointment booking, source citations and continuous learning, capabilities a generic chatbot simply doesn't have.

There is a free tier your account falls back to (1 AI agent, 10 pages, 50 messages a day), but creating an AI agent requires a card on file. Adding one starts a 30-day Pro trial, and nothing is charged until it ends.

Live appointment booking, meaning book, reschedule and cancel with Cliniko, Nookal and Gensolve, is on Pro and Managed, which also support Halaxy for live availability (show open times and hand off to book). Free and Starter still answer patient questions and capture enquiries; add booking when you're ready to let patients self-schedule.

Yes, change your plan any time from your dashboard. Upgrades apply immediately and downgrades take effect at the end of your current billing period. No long-term contracts.

All major credit cards (Visa, Mastercard, American Express) through Stripe.

Yes. Data is encrypted at rest and in transit, and every account is tenant-isolated: your store or clinic's data is kept completely separate from every other customer's. We never share or sell it.

No. Your content and customer conversations are only ever used to power your own assistant. We do not use them to train any AI models, and they are never shared with anyone else.

Yes. We provide data processing agreements and support data subject access requests: you can export everything we hold from Account → Privacy & data at any time. Disconnecting an integration destroys its stored credentials and its activity records. Conversation transcripts belong to your account rather than to the integration, so they are kept to a published schedule (730 days) and deleted with your account — email support to close it or to erase all history at once.